The VARBackup Administrator's Console

Introduction

VARBackup is Remote Backup Systems' automated Online Backup system for Value Added Resellers. Thus the name, VARBackup.

This fully automated Online Backup sales and billing system allows you to sell Online Backup Services based on the popular Mercury Online Backup platform. The platform consists of:

• The powerful Mercury Server cluster in our Tier-4 Data Center near Memphis, Tennessee, USA;

• A thin Online Backup Agent that you distribute to your customers;

• A customized web site, fully integrated with a payment processing system and Agent Deployment Gateway;

• The fine Technical Support staff at Remote Backup Systems who will assist your customers;

• Your VARBackup Administrator's Console;

This document describes how to use your Administrator's Console.

Overview

Your Administrator's Console allows you to monitor the activity of your customers, run reports, update your web site, check on your Affiliates (if you accept Affiliates), and review your commissions.

The first page of the Console displays information about your customers.\

• Last Name - The customer's last name

• First Name - The customer's first name

• Username - The customer's login name

• EMail - The customer's email address

• Company - Your company name

• Account Group - The product name that this customer signed up for

• Signup Date - The date this customer signed up for service

• Last Cont (Server) - The date and time that this customer's Online Backup Agent last contacted the Mercury Server

Controls

There are various controls on this and other pages with the following uses:

  Create a report in .PDF format from the data on screen

  Create a report as a Word document from the data on screen

  Create a report as an Excel Spreadsheet from the data on screen

  Create a report as comma delimited .CSV file from the data on screen

  Refresh the data on screen

  Remove all data filters that were applied in the Search field.

The Search Field

You can enter the Last Name or the Email Address (or any part of them) in the Search field to search for customers. Hit the "GO" button to search.

Sorting the Display

You can sort the display by any of the columns by clicking on the column header.

Skipping Through Pages

You can navigate quickly through pages using these controls.

Major Buttons (Click the graphics for further information.)

 The Server Monitor button brings up a live real-time monitor where you can watch the activity of your customers.

 The Web Console Login opens a browser and points it to your Web Console Login for your customers.

 Displays information that you entered during signup, and lets you change it. Note: If you make changes, such as product name, company name, or pricing, you will need to press the Generate Website button to make your changes live.

 Press this button to regenerate your website after you have made changes in the My Account section.

 This button takes you to your Resources Menu, where you can download sales and marketing material to help you sell your Online Backup services.

 This runs your Session Report. It shows you the activity of all your users over a period of time which you can define. You can look at groups of users, individual users, and filter by activity type (Backup, Restore, Delete) or Status (Errors, Success, Canceled by User, etc.)

 This button displays this User's Guide.

 This button runs your Storage Report. It displays a list of your clients and the total storage space they are using. You can search to display individual clients.

 The Web Stats button displays usage statistics for your web site.

 The Payment Report button displays a report showing the payments that have been received by you (and for the current period, for those that we owe you) for your own end users, and your override on your Affiliates' end users.

 The Show HTML Code button (Not available in all subscriptions) displays your customized code that you can install on your own web site if you do not want to use your custom-generated web site, but would rather sell Online Backup services from your existing web site.